Subscription and billing options

TestRail Software provides multiple subscription options so that you can choose what billing frequency and method fits your team best. The options depend on how you would like to deploy TestRail for your team (TestRail Cloud vs. TestRail Server), and what type of payment method you would like to use.

TestRail Cloud

  • Monthly subscription
  • Annual subscription

TestRail Server

  • Annual subscription

TestRail Cloud – Monthly Subscriptions

1. How does billing work for subscriptions that are billed monthly?

Monthly subscriptions on TestRail Cloud are billed at the beginning of the month for the previous month, based on the maximum number of users marked active under Administration > Users & Roles each month.

2. What happens in case of failed payments?

If charges for the TestRail Cloud subscription cannot be completed, a notification will be sent to the billing contact on file. If the TestRail subscription payment is not resolved within a timely manner, TestRail Software reserves the right to temporarily disable the corresponding TestRail Cloud instance until payment can be provided. Disabled accounts are not canceled, and standard monthly fees will still apply for the duration of the account’s disabled status.

3. How do I activate a TestRail Cloud subscription?

A monthly TestRail Cloud subscription can be activated within TestRail via the Administration > Overview tab. Enter the credit card details for all recurring monthly payments.

The TestRail 30-day trial period will complete prior to the commencement of monthly billing for a TestRail Cloud subscription. The first charge will be prorated based on the time remaining in the month following the trial’s expiration date.

All monthly fees are charged against a credit card linked to the TestRail Cloud subscription on the first business day of each calendar month.

4. How do I cancel my monthly subscription?

Your month-to-month TestRail Cloud subscription will remain active unless a cancellation request is submitted by your team.

In case you’d like to cancel your subscription, please fill out the form in this link. An important reminder: you must be an admin of the account to validate this request, and confirm the details of your account (K number and  hosting URL) in order for our team to process your cancellation.

TestRail Cloud is always canceled at the end of a billing cycle (i.e. to the end of a month). Please note that data in cancelled accounts will be removed after a period of time. We recommend downloading a backup of your data from Administration > Data Management > Schedule Export.

 

TestRail Cloud – Annual Subscriptions

1. How do I prepay for TestRail?

A prepaid TestRail Cloud subscription can be purchased within TestRail via the Administration > Overview tab by selecting the option Manage your subscription. This subscription includes a 1-month discount. Therefore, an invoice is provided for 12 months of service for the price of 11 months.

This subscription will auto-renew if no changes are communicated to TestRail when the notification is sent (no more than 60 days prior to your balance depletion), and a new subscription and invoice will be generated. You can easily turn off the auto-renewal toggle in your Customer Portal which will allow you to adjust your next renewal, read more about it here.  

If you have any doubts, reach out to your Customer Success Team and we'll be happy to assist you.

2. How does billing work?

Once an invoice is issued, the TestRail Cloud prepayment is applied to your account as a subscription balance. Payment for this invoice will be due within 30 days, based on our net 30 payment terms. TestRail Software supports various payment options for the invoice such as credit card payments, bank/wire transfers, or checks. Payment details are listed on the invoice upon purchase.

3. How do I get monthly statements?

We will automatically add monthly balance statements as we deduct them from your balance each month. TestRail is billed at the beginning of the month for the previous month, and billing is based on the maximum number of users marked active under Administration > Users & Roles. You can freely change the number of users that you have each month and make sure to only activate users in the account that you would like to be billed for.

Monthly statements can also be sent to the designated billing contact on file and copies of all monthly statements issued to your account are located within the Subscriptions area of the Customer Portal.

4. How do I cancel my TestRail Cloud (Prepaid) subscription?

Annual subscriptions are purchased on a 12-month basis, paid in advance.

In case you’d like to cancel your subscription, please fill out the form in this link. An important reminder: you must be an admin of the account to validate this request, and confirm the details of your account (K number and  hosting URL) in order for our team to process your cancellation.

Please note that data in canceled accounts will be removed after some time. We highly recommend downloading a backup of your data from Administration > Data Management > Schedule Export.

 

TestRail Server (annual license)

1. How do I purchase a TestRail Server license for my local (on-premise) installation?

TestRail Server can be purchased on our online shop here.

Alternatively, you may request an invoice or quote via a ticket request here.

2. How does TestRail billing work?

TestRail Server is sold in designated user packs on an annual basis. The number of users available within your TestRail installation is based on the user pack purchased. For TestRail Server licenses, an invoice will be generated, and payment for this invoice will be due within 30 days, based on our net 30 payment terms.

The TestRail Software supports various payment options for the invoice such as credit card payments, bank/wire transfers, or checks. Payment details are listed on the invoice upon purchase.

3. What if I choose not to renew my license after the term ends?

You can turn off the auto-renewal toggle in your Customer Portal which will allow you to adjust or cancel your next renewal (read more about the toggle button here).  

The license will auto-renew if no changes are communicated to TestRail when the notification is sent (no more than 60 days prior to your expiration date), and a new license and invoice will be generated.   

If you have any doubts, reach out to your Customer Success team and we'll be happy to assist you.

 

Contacting support

TestRail Software provides ticket-based support via our Customer Success Team. We can provide helpful documentation and resources that we wouldn’t be able to provide via a call, as our resources can dedicate additional time to fully investigate any specific question to provide the most comprehensive answer. This also allows us to utilize the full TestRail team as a resource to answer any questions in case any specific use case/scenario question arises that one team member might have more experience with.

You can submit all sales, billing, and technical inquiries via the TestRail support page here.

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