The safety of our customers' data is very important to us. In addition to various other security and integrity measures, we backup all of the data in your TestRail Professional hosted instances daily, between 02:00 and 06:00 UTC.
We aim to minimize the duration of each backup, however customers should note that sometimes both the scheduling and duration of their hosted TestRail Professional backup may change for operational reasons.
Our TestRail Enterprise edition provides additional backup scheduling options for teams that require a more customized arrangement.