Review before you rely
AI-generated suggestions are based on patterns in data and may occasionally produce incomplete, inaccurate, or irrelevant content.
Always review, validate, and refine AI-generated outputs before using them in test cases, plans, reports, or documentation.
AI can help accelerate your workflow, but the final decisions and content remain your responsibility.
Use AI to assist, not replace expertise
AI is designed to support your work, not replace your judgement or domain knowledge.
Use AI to:
Generate ideas and draft test cases
Improve test coverage
Speed up repetitive documentation tasks
Explore alternative scenarios and edge cases
AI does not truly understand your product, customers, workflows, or business context the way your team does.
For regulatory, legal, compliance, or safety-critical environments, AI outputs should never be treated as the sole source of truth.
Use AI responsibly
To help maintain a safe and trustworthy experience for everyone, please use AI features responsibly.
Do not:
Attempt prompt injection or system manipulation
Submit malicious, deceptive, or harmful content
Use AI to impersonate individuals or generate misleading information
Intentionally misuse generated outputs
We are committed to building responsible AI experiences, and responsible usage is a shared responsibility.
Protect sensitive information
Avoid including sensitive or confidential information in prompts whenever possible, including:
Personally identifiable information (PII)
Production credentials or access tokens
Customer secrets or proprietary data
Protected health information (PHI)
Follow your organisation’s policies
Your organisation may have additional policies or compliance requirements regarding AI usage. Before using AI features in regulated or sensitive workflows:
Consult your security, legal, or compliance teams when needed
Ensure AI usage aligns with internal company guidelines
Follow any applicable data governance or retention policies
Help us improve
AI technology continues to evolve, and so does TestRail. Your feedback helps improve the quality, safety, and usefulness of AI-powered experiences. If you encounter issues, unexpected behaviour, or inaccurate results, please report them through TestRail Support.
We are committed to responsible AI development that prioritises transparency, safety, reliability, and customer trust.