TestRail support expires for any software versions that were released 2 years ago or longer. We recommend that customers upgrade their software to ensure they're up to date with the latest changes.
The table below shows which versions of TestRail have been released, when, and their respective support durations. Click here to view Support Definitions.
|Version||GA Date||Active Support starting||Limited Support starting||Support Discontinued starting|
|220.127.116.119||20-Apr-2023||April 2023||April 2024||April 2025|
|18.104.22.1680||30-Jun-2022||June 2022||June 2023||June 2024|
|22.214.171.12413||01-May-2022||May 2022||May 2023||May 2024|
|126.96.36.19992||05-Apr-2022||April 2022||April 2023||April 2024|
|188.8.131.526||09-Nov-2021||November 2021||November 2022||November 2023|
|184.108.40.2065||27-Oct-2021||October 2021||October 2022||October 2023|
|220.127.116.114||11-Oct-2021||October 2021||October 2022||October 2023|
|18.104.22.1687||07-Feb-2021||February 2021||February 2022||February 2023|
|22.214.171.1240||21-Jan-2021||January 2021||January 2022||January 2023|
|126.96.36.1995||17-Jan-2021||January 2021||January 2022||January 2023|
|6.7.0.0000||13-Dec-2020||December 2020||December 2021||December 2022|
|188.8.131.526||22-Nov-2020||November 2020||November 2021||November 2022|
|184.108.40.20656||20-Dec-2018||December 2018||December 2019||December 2020|
|220.127.116.1153||06-Dec-2018||December 2018||December 2019||December 2020|
|5.5.0.0000||29-May-2018||May 2018||May 2019||May 2020|
Last updated - March 2023
These definitions apply to both Technical Support and Licensing Support Cases. Customers must have a current product support and maintenance contract to be eligible for support.
Technical Support will open cases and assist customers with issues. Technical Support will engage the product and/or development teams as needed to provide resolution of issues. Bugs identified for an identified version will be scheduled for a fix in a future version.
Technical Support will open cases and assist customers with issues. To receive corrections to software, customers will need to upgrade to a later version. Technical Support will make every effort to assist customers with their currently installed version, but customers may be required to perform an upgrade in order to resolve issues.
Technical Support and Licensing Support are not available for these versions.